Knowledge Base

  1. Account/Shipping Questions 

    1. How fast will my item be shipped?
    2. I Can't Login to My Account
  2. App 

    1. App Support
  3. Basecamp 

    1. Map on left side of Basecamp and cannot move it
    2. How can I install, or copy, the chip onto the computer?
  4. Download / Micro SD Questions 

    1. How can I install, or copy, the chip onto the computer?
    2. Why can't I see all of the details of the maps such as topo lines, correct colors, and/or landowner names?
    3. While unlocking it is asking for a Product ID or Serial Key - I don't have this?
    4. Do I need both the download & SD card?
    5. I downloaded the file & it didn't change anything on my computer?
  5. General 

    1. Can I load multiple states on one chip?
    2. I don't see any of the city roads or back roads. How do I get them to appear?
    3. I live in a flat part of the state and there isn't enough topo detail on the map to tell where the rises and falls are in the landscape - Is there a way to fix this?
    4. Will your map work with my other maps?
    5. What does the blue color represent? What is the green line?
  6. Google Earth 

    1. Accessing Google Earth Overlays when they don't show in the places column
  7. GPS 

    1. What GPS unit do you recommend?
    2. Will the maps work in Lowrance or Magellan units now or in the future?
    3. Can I still mark waypoints & log tracks?
    4. I already have topo on my GPS, will your map erase these maps?
    5. Will the maps work on my GPS?
  8. New State Questions 

    1. Request a State
  9. Update Questions 

    1. How often are the maps updated?
    2. Do you have to buy a new map every year?
    3. Where can I view the changes made to maps when they're updated?
    4. My Mac Isn't Able to Run the SD Card Updater
  10. All articles 

    1. Accessing Google Earth Overlays when they don't show in the places column
    2. Accuracy
    3. App Support
    4. Can I load multiple states on one chip?
    5. Can I still mark waypoints & log tracks?

Feedback and Knowledge Base