Knowledge Base

  1. General Map Questions 

    1. Can't view topo lines, correct colors, and/or landowner names?
    2. Where is the Legend? What are the colors on the map?
    3. Not seeing the private land parcels in my area
    4. How current is your land ownership data?
    5. I'm interested in buying, where can I get more information.
  2. Micro SD Questions 

    1. Purchased the update for SD Chip?
    2. Will the SD Card work on my Garmin GPS?
    3. Can I view my SD Chip on the Computer?
    4. How do I Register?
    5. Install or copy the chip onto the computer
  3. Download Questions 

    1. My map is locked, how do I unlock it?
    2. How to Find Unit ID?
    3. How do I view my download?
    4. How many Garmin Units can I put the download on?
    5. Types of Download
  4. Basecamp 

    1. What is Basecamp and how do I download?
    2. How to unlock in Basecamp?
  5. iOS App 

    1. Where do I download the iPhone or iPad app from?
    2. iPhone/iPad Help
    3. Refund for iPhone/iPad
    4. How to sync mark ups between my iPhone and iPad?
    5. New phone and lost your Markups
  6. Android App 

    1. Where do I download the Android app from?
    2. Refund for Android
    3. Caching Maps before you head into the field (Android)
    4. Droid App Requirements
    5. Straight Talk Devices
  7. General App Questions 

    1. How do I get the maps on my phone or tablet?
    2. RMEF Free One Year Subscription - Rocky Mountain Elk Foundation
    3. I bought the app but it says I have the free trial.
    4. How many phones or tablets can I log into?
    5. When I zoom in close the basemap reads 'Basemap Not Available'
  8. Viewer 

    1. How do I use Viewer?
  9. Account/Shipping Questions 

    1. Forgot your password?
    2. Register your map
    3. Newsletter
    4. How fast will my item be shipped?
  10. GPS 

    1. What GPS unit do you recommend?
    2. Transfer Waypoints
    3. I already have topo on my GPS, will your map erase these maps?
    4. Can I load multiple maps on my GPS?
    5. Does the map work in Lowrance, Magellan, or Delorme units now or in the future?
  11. Update Questions 

    1. Cant get the update to work on your computer?
    2. How often are there updates?
    3. I purchased the chip update and have not received anything
    4. I bought the map update and it's not working
    5. Where to send your chip to be updated
  12. Refund or Exchange 

    1. Refund policy
    2. Apple Store Refund
  13. State Maps 

    1. Find out what products we have for your state
    2. Find out where we have coverage in your state
    3. When will we get coverage in South Dakota?
  14. All articles 

    1. Can't view topo lines, correct colors, and/or landowner names?
    2. What GPS unit do you recommend?
    3. My map is locked, how do I unlock it?
    4. What is Basecamp and how do I download?
    5. Purchased the update for SD Chip?

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